The Budgeting Shift in Customer Success Gone are the days when spreadsheets and manual projections ruled the budgeting world 
. In today’s subscription economy, budgeting for customer success (CS) needs to be agile, data-informed, and strategically aligned. But how do CS leaders plan budgets in an unpredictable environment where customer needs, retention drivers, and tech … Read more
Customer success teams are drowning in data but starving for insights. With the rapid evolution of AI technologies, tracking the right customer success metrics has become more crucial—and more powerful—than ever before. Gone are the days of relying solely on NPS scores and renewal rates to gauge customer health. In 2025, AI-driven CS metrics are … Read more
In today’s competitive landscape, businesses are increasingly turning to AI predictive analytics to enhance customer success strategies. By leveraging machine learning (ML), big data, and artificial intelligence (AI), companies can anticipate customer needs, prevent churn, and optimize engagement strategies. But what exactly is predictive analytics in customer success, and how can businesses effectively use it? … Read more
