The High Cost of Customer Churn Churn is a silent killer for any subscription-based business. Losing just 5% of your customer base can wipe out years of growth 📉. While customer acquisition is expensive, customer retention is where the real value lies. But what if you could spot unhappy or disengaged users before they walk … Read more
The customer success landscape is evolving rapidly. According to recent data, the AI customer service market is projected to reach $4.1 billion by 2027, with 85% of customer interactions expected to be AI-handled by 2025. Have you considered what this means for your team’s future effectiveness? 🤔 Customer Success Managers already juggling diverse responsibilities need … Read more
Customer success teams are drowning in data but starving for insights. With the rapid evolution of AI technologies, tracking the right customer success metrics has become more crucial—and more powerful—than ever before. Gone are the days of relying solely on NPS scores and renewal rates to gauge customer health. In 2025, AI-driven CS metrics are … Read more
In the ever-evolving digital landscape, businesses are increasingly relying on artificial intelligence (AI) to streamline customer interactions. AI-powered chatbots, predictive analytics, and automated workflows have revolutionized customer success strategies. However, as AI continues to enhance efficiency, the human touch remains irreplaceable in building trust and meaningful customer relationships. So, how do we strike the perfect … Read more
