Let’s be honest—guesswork doesn’t cut it anymore in customer success. 
In a world where customers expect ultra-personalised support and lightning-fast resolution, AI insights are turning customer success teams into proactive powerhouses 
. But what exactly are AI insights, and how do they elevate your customer success strategy? 
Let’s break it down. Why Customer … Read more
Why NPS Still Matters in 2025 In a world of ever-increasing customer expectations, loyalty is everything. Companies with high customer retention grow up to 2.5x faster than those without it (source: Bain & Company). 
That’s where Net Promoter Score (NPS) comes in—still one of the most reliable metrics for understanding brand sentiment and predicting … Read more
Business leaders are increasingly asking whether artificial intelligence in customer success is a must-have investment or just another expensive tech trend. With budget constraints tightening and technology options multiplying, making the right call on AI CS investment requires both strategic vision and practical analysis. Let’s explore the concrete business case for implementing AI in your … Read more
