Zendesk AI

AI-Powered Success Models vs. Traditional: Who Wins?

by
A Ghibli-style split-screen office scene comparing AI-powered and traditional customer success teams. The AI side shows professionals working with digital dashboards and automated workflows in a sleek, modern workspace. The traditional side features paper files, phones, and whiteboards in a slower-paced, cluttered setting. Natural light and indoor plants unify the environment, giving a grounded and professional tone.

Customer success is no longer a reactive, one-size-fits-all strategy. In today’s fast-paced digital landscape, companies that rely solely on traditional models are falling behind ⏳ AI-powered customer success is more than a trend — it’s a transformational shift that allows teams to work smarter, anticipate issues, and deliver measurable outcomes faster than ever before. While … Read more

Cut Support Wait Times with AI: Fast Help, Happy Customers

by
A Ghibli-style customer support scene where a human agent and glowing AI assistant handle chats and tickets with floating magical dashboards in a nature-infused workspace.

Nobody likes to wait — especially when they need help. Whether it’s troubleshooting a product or tracking an order, slow response times can frustrate customers and erode loyalty. 😤 The solution? Artificial Intelligence (AI). AI doesn’t just replace human support — it enhances it by automating the mundane, predicting needs, and surfacing answers fast. In … Read more